FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How long can I get the feedback after we send the inquiry?

We will reply you within 12hours in working day.

Are you a direct manufacturer or trading company?

We have our own factory and international sales department. We produce and sales all by ourselves.

What's the payment term?

For mass production goods, you need to pay 30% deposit before production and 70% balance against copy of documents. The most common way is by TT. west union is also acceptable.

How to guarantee the quality and after-sales service of your goods?

1. Strict detection during production

2. Strict sampling inspection on products before shipment and intact product packaging are ensured

3. Follow up and adopt customers' feedback in a timely manner after sales.

What size do you have?

We have some models for standard size.If you like other sizes, we can customize it for you.

Is the sample available?

YES, Usually we send the samples by TNT, DHL, FEDEX or UPS. It will take around 3 or 4 days for our customer to receive it. But customer will charge all cost related to the samples such as sample cost and airmail freight. We will refund our customer the sample cost after receiving the order.

WANT TO WORK WITH US?